Shipping policy

Shipping Policy — Arkeonic :root{ --ink:#12151a; --ink2:#41474f; --ink3:#6b7280; --line:#e6e8ec; --accent:#e8552a; --accent-dark:#c8431e; } *{box-sizing:border-box;margin:0;padding:0} body{ background:#ffffff;color:var(--ink); font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Inter,Roboto,Helvetica,Arial,sans-serif; line-height:1.7;-webkit-font-smoothing:antialiased; } a{color:var(--accent-dark)} .wrap{max-width:820px;margin:0 auto;padding:0 24px} .content{padding:40px 0} .content section{padding:26px 0;border-top:1px solid var(--line)} .content section:first-child{border-top:0;padding-top:0} .content h2{font-size:23px;letter-spacing:-.02em;font-weight:800;margin-bottom:12px} .content h2 .num{color:var(--accent);margin-right:10px} .content p{font-size:16px;color:var(--ink2);margin-bottom:14px} .content p:last-child{margin-bottom:0} .content ul{list-style:none;display:grid;gap:12px;margin:6px 0 14px} .content ul li{position:relative;padding-left:22px;font-size:16px;color:var(--ink2)} .content ul li::before{content:"";position:absolute;left:0;top:10px;width:7px;height:7px;border-radius:50%;background:var(--accent)} .content strong{color:var(--ink)} /* highlight strip */ .hl{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:1px;background:var(--line);border:1px solid var(--line);border-radius:12px;overflow:hidden;margin:8px 0 4px} .hl div{background:#fff;padding:18px 20px;text-align:center} .hl b{display:block;font-size:20px;font-weight:800;letter-spacing:-.01em} .hl span{font-size:12.5px;color:var(--ink3);text-transform:uppercase;letter-spacing:.05em;margin-top:4px;display:block} /* table */ .ship-table{width:100%;border-collapse:collapse;margin:8px 0 4px;font-size:15.5px;border:1px solid var(--line);border-radius:12px;overflow:hidden} .ship-table th,.ship-table td{padding:14px 18px;text-align:left;border-bottom:1px solid var(--line)} .ship-table thead th{background:var(--ink);color:#fff;font-size:13px;text-transform:uppercase;letter-spacing:.06em;font-weight:700} .ship-table tbody tr:last-child td{border-bottom:0} .ship-table td:first-child{font-weight:600;color:var(--ink)} .ship-scroll{overflow-x:auto} /* contact card */ .contact-card{background:var(--ink);color:#fff;border-radius:14px;padding:30px 32px;margin-top:10px} .contact-card h3{font-size:19px;font-weight:800;margin-bottom:12px} .contact-card p{color:#c9cfd7;font-size:15.5px;margin:0;line-height:1.75} .contact-card a{color:#ffb69f;text-decoration:none} .contact-card a:hover{text-decoration:underline} .contact-card .name{color:#fff;font-weight:700}

This Shipping Policy explains how and when Arkeonic ships orders placed at arkeonic.com. By placing an order, you agree to the terms below. We ship from within North America and currently deliver to Canada and the United States.

FreeShipping over $75
1–2 daysOrder processing
2–7 daysTypical delivery

1Order Processing

Orders are processed within 1–2 business days (Monday to Friday, excluding holidays) after payment is confirmed. Orders placed on weekends or holidays begin processing the next business day. You'll receive a confirmation email when your order is placed and a second email with tracking once it ships.

2Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your address and the option you choose. Delivery estimates below begin once the order has shipped, not from the time it was placed:

Method Estimated delivery Cost
Standard 2–7 business days Free over $75, otherwise calculated at checkout
Expedited 1–3 business days Calculated at checkout

Delivery times are estimates provided by our carriers and are not guaranteed. Remote or rural destinations may take longer.

3Order Tracking

Once your order ships, we'll email you a tracking number. Please allow up to 24 hours for tracking to update after you receive it. If you haven't received tracking within a few business days of ordering, contact us at contact@arkeonic.com.

4Shipping Restrictions

  • We currently ship to addresses within Canada and the United States. We do not ship to P.O. boxes for certain carriers or oversized items.
  • We are not able to ship to freight-forwarding addresses, and orders to such addresses may be cancelled and refunded.
  • A valid, complete shipping address is required. We are not responsible for delays or losses caused by an incorrect or incomplete address provided at checkout.

5Duties, Taxes & Customs

Applicable sales taxes are shown at checkout. For international shipments outside the origin country, any duties, import taxes, or customs fees are the responsibility of the recipient and are not included in the product or shipping price. Customs processing may add to delivery times and is outside our control.

6Risk of Loss

Title and risk of loss for all products pass to you upon our delivery of the items to the carrier. If a package is confirmed delivered by the carrier but you have not received it, please check with neighbours and your local carrier depot, then contact us so we can help investigate.

7Lost, Delayed & Damaged Shipments

  • Delayed: Carrier delays due to weather, high volume, or other events beyond our control are not eligible for shipping refunds, but we'll help you track the package.
  • Lost in transit: If tracking shows no movement for an extended period, contact us and we'll open an investigation with the carrier and make it right.
  • Damaged on arrival: If your order arrives damaged, email us at contact@arkeonic.com within a reasonable time with photos, and we'll arrange a replacement or refund per our Return Policy.

8Address Changes & Cancellations

If you need to change your shipping address or cancel an order, contact us as soon as possible at contact@arkeonic.com. We can only make changes before the order has shipped. Once shipped, the order is handled under our Return Policy.

9Contact Us

Questions about shipping or a specific order? Reach out any time.

Arkeonic

Email: contact@arkeonic.com
Mailing address:
310 Rue Murano #204
Sainte-Julie, Quebec J3E 0C6
Canada