Privacy policy

Last updated: July 22, 2026

This Privacy Policy describes how Arkeonic ("Arkeonic," "we," "us," or "our") collects, uses, and shares your personal information when you visit arkeonic.com (the "Site"), make a purchase, or otherwise interact with us. By using the Site, you agree to the practices described here.

1Information We Collect

We collect information you provide directly, information collected automatically when you use the Site, and information from third parties that help us run our store.

Information you provide

• Order & contact details: name, email address, shipping and billing address, and phone number.
• Payment information: processed securely by our payment providers. We do not store full card numbers on our servers.
• Communications: messages you send us by email, contact form, or when requesting support.
• Account & marketing: details you provide when creating an account or subscribing to emails.

Information collected automatically

• Device & usage data: IP address, browser type, device information, pages viewed, and how you interact with the Site.
• Cookies & similar technologies: used to operate the Site, remember your cart and preferences, and measure performance. See "Cookies" below.

2How We Use Your Information

• Process, fulfill, and ship your orders, and send order confirmations and updates.
• Provide customer support and respond to your requests.
• Operate, maintain, and improve the Site and our products.
• Send marketing or promotional messages where you have opted in (you can unsubscribe at any time).
• Detect, prevent, and address fraud, security issues, and abuse.
• Comply with legal obligations and enforce our terms.

3How We Share Your Information

We do not sell your personal information. We share it only as needed to run our business, including with:

• Service providers such as our e-commerce platform (Shopify), payment processors, shipping carriers, and email or analytics tools, who process data on our behalf.
• Legal and safety purposes when required by law, to respond to lawful requests, or to protect our rights, customers, and the public.
• Business transfers in connection with a merger, acquisition, or sale of assets, subject to this Policy.

4Cookies & Tracking

We use cookies and similar technologies to keep the Site working, remember your preferences, analyze traffic, and support marketing. You can control cookies through your browser settings; disabling some cookies may affect how the Site functions. Where required, we display a cookie banner so you can manage your choices.

5Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this Policy, including to meet legal, accounting, or reporting requirements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

6Your Rights

Depending on where you live, you may have rights over your personal information, including the right to access, correct, delete, or receive a copy of it, and to withdraw consent or object to certain processing. Residents of Quebec and elsewhere in Canada have rights under applicable privacy laws, including PIPEDA and Quebec's Law 25. To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding.

7Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please protect your account credentials and contact us if you believe your information has been compromised.

8Children's Privacy

The Site is not directed to children, and we do not knowingly collect personal information from children under the age of majority. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

9International Transfers

Your information may be processed and stored in Canada, the United States, or other countries where we or our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction. Where required, we take steps to ensure your information receives an adequate level of protection.

10Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of the Site after changes are posted constitutes acceptance of the updated Policy.

11Contact Us

For any questions about this Privacy Policy or to exercise your privacy rights, contact us at: