Refund policy

At Arkeonic, we want you to be fully satisfied with your purchase. If something isn't right, this Return Policy explains how cancellations, returns, and refunds work. It applies to products purchased directly from arkeonic.com. Items bought from a third-party retailer must be returned through that retailer under its own policy.

1Order Cancellation

You may cancel your order for any reason and receive a full refund, provided the order has not yet shipped. To cancel, contact us as soon as possible at contact@arkeonic.com with your order number. Once an order has shipped, it can no longer be cancelled and is handled under the Standard Return Policy below, with the customer responsible for return shipping.

2Standard Returns

A standard return applies to Arkeonic products purchased directly from us that arrived free of damage or defects. We accept standard returns within 30 days of the delivery date, subject to the following conditions:

• New condition. Returned products must be in new, unused condition — free from any use, wear, damage, or alterations when they reach us, with all original packaging and hardware. Items not in new condition are not eligible and no refund will be issued.
• Return shipping. The customer is responsible for all return shipping costs. Arkeonic is not liable for items lost or damaged in transit back to us; all risk of loss remains with the customer until the product is delivered to Arkeonic.
• Refund process. Refunds are issued only after the returned product arrives at our facility and we confirm it is in new condition. Please allow reasonable time for us to inspect and process the return. We refund the product price only; original and return shipping costs are non-refundable.

3Defective or Damaged Items

If your product arrived defective or was damaged in transit, we'll make it right. These returns are subject to the following:

• Report the issue. Contact us at contact@arkeonic.com within a reasonable time of delivery, describing the defect and including your order number and photos where possible.
• Return shipping. Once your claim is approved, we will cover reasonable return shipping costs to send the item back to us. Arkeonic is not liable for items lost in transit; risk of loss remains with the customer until the product is delivered to us.
• Refund or replacement. After the returned product arrives and we verify the defect, we will issue a full refund for the product and reasonable return shipping, or send a replacement — your choice.

4Non-Returnable Items

For safety reasons, we cannot accept returns of products that show signs of use in a load-bearing application, or any strap with cut, frayed, or chemically damaged webbing or a damaged ratchet, unless the item is being returned as defective. Gift cards and clearance or final-sale items are also non-returnable.

5How to Start a Return

6Refund Timing

Approved refunds are processed to your original payment method after inspection. Depending on your bank or card issuer, it may take an additional 5–10 business days for the funds to appear on your statement. If you haven't received an approved refund after that time, please contact us.

7Contact Us

Questions about a return, cancellation, or refund? We're happy to help.